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Homeowner Assistance

At Directors Mortgage, we understand that owning a home is a significant milestone in your life, but it can also come with its fair share of challenges and uncertainties. Here is your guide to resources and solutions that may help when financial hardship hits.

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Small house model with fanned-out dollar bills and coins, representing mortgage costs and financing.

Potential Options During
Financial Difficulties

If you are a homeowner experiencing temporary or permanent financial difficulties and are worried you will be unable to pay your mortgage, you may qualify for assistance. Depending upon your financial circumstances, there may be options available which could help you avoid foreclosure.

These may include:

  • Loan Modification
  • Temporary Forbearance
  • Refinancing
  • Deed-in-Lieu of Foreclosure
  • Pre-Foreclosure sale

If your mortgage is currently in foreclosure and you have concerns regarding the handling of your case, or if you feel your foreclosure prevention alternatives have not been explained to you in a manner you can understand, or that you were inappropriately denied a foreclosure prevention alternative, were not evaluated properly, or have not been processed in a timely manner you may dial 1-888-636-1112 

Notices Of Error And Requests For Information Relating To Mortgage Servicing Customers

Any borrower wishing to submit a Notice of Error or Request for Information to Directors Mortgage concerning the servicing of their mortgage loan must send their written correspondence to:

Directors Mortgage
Attn: Loan Servicing/QA
4550 SW Kruse Way 
Suite 275, Lake Oswego, OR 97045

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Home loan interest rates represented by miniature houses and percentage symbols from Directors Mortgage

How to Explore Your Options

Call 1-888-636-1112 Monday – Friday, 8 am to 5 pm Pacific Time. When you call, please request the Servicing Department and be prepared to discuss:

  • Your situation and your request for assistance.
  • Your current household expenses and any changes affecting your current situation.
  • Details of your household income and any changes affecting your current situation.

Based on the initial conversation, a secure link or fax number will be provided to submit all required documentation to ensure your request is handled promptly. Such documentation may include:

  • A written explanation of your situation.
  • A detailed list of your household expenses.
  • Proof of household income (recent pay stub, tax returns, or profit-and-loss statements).
  • Any additional documentation to support your request for assistance.

Mortgage Resources, Financial Hardship & Foreclosure Information

The following resources may provide you with information and assistance:

Department of Housing and Urban Development (HUD)

For Washington State Properties

Washington State Homeownership Information

Hotline: 1-877-894-4663

State of Washington’s Department of Financial Institutions at

https://dfi.wa.gov/homeownership

For Oregon State Properties

State of Oregon’s Department of Financial Institutions at https://dfr.oregon.gov/Pages/index.aspx

California State Properties

State of California
https://housing.ca.gov/homeowners/mortgage_relief_foreclosure_resources.html

For All State Regulators

See our profile on NMLS: https://www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/3240

National Do Not Call Registry
https://www.donotcall.gov/

Federal Trade Commission
https://consumer.ftc.gov/

Identity Theft
https://www.identitytheft.gov/#/

Key Terms – Credit Reports & Scores
https://www.consumerfinance.gov/consumer-tools/credit-reports-and-scores/answers/key-terms/

State Attorney Generals
https://www.naag.org/find-my-ag/